Legal basis for processingWe use your Account information:
- to contact you regarding the work of the Platform (Website) and when providing Services mentioned in Terms of Use, including by email and/or by sending you notifications (GDPR Art. 6.1.b);
- to respond to support requests (GDPR Art. 6.1.b);
- upon receiving the consent from you, to send you marketing or promotional materials (GDPR Art. 6.1.a);
- to analyze the efficiency of our Platform in our legitimate interests (GDPR Art. 6.1.f);
- to store certain types of information for compliance with the law, e.g., KYC/AML obligations (GDPR Art. 6.1.c).
1. WHAT INFORMATION DO WE COLLECT?We collect personal information from various sources, such as directly from you when you access or use the Website. This may include:
- Information that you provide by filling in forms on our Website. This includes information provided at the time you subscribe to our services, post comments or material to the Website, or request further services. We may also ask you for information when you enter a contest or promotion sponsored by us or when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through the Website and of the fulfillment of your orders. You may be required to provide financial or payment information to us prior to or following any placement of an order for our services, including where such orders are placed through our offline sale process.
2. HOW DO WE USE YOUR INFORMATION?We process your information for purposes based on legitimate business interests, fulfilling our contract with you, complying with legal obligations, and/or obtaining your consent.
The personal information we collect via our Website serves various business purposes outlined below. We process this information for these purposes based on our legitimate business interests, the necessity to enter into or perform a contract with you, your consent, and/or compliance with legal obligations. We specify the specific processing grounds for each purpose listed below.
We utilize the collected information as follows:
- Delivering Services: Your information may be used to provide you with the requested services.
- Responding to Inquiries and Offering Support: We may use your information to address your inquiries and resolve any potential issues related to our Services.
- Marketing and Promotional Communications: upon receiving your consent you, to send you marketing or promotional materials.
- Contacting: to contact you regarding the work of the platform or your Account, including by email and by sending you web notifications;
- Support: to respond to support requests;
- Platform analysis: to analyze the efficiency of our Platform in our legitimate interests;
- Store: to store certain types of information for compliance with law, e.g., KYC/AML obligations.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?We process and share your held data based on the following legal foundations:
- Consent: We may process your data when you have given explicit consent for us to use your personal information for a particular purpose.
- Legitimate Interests: Your data might be processed if it is reasonably required to achieve our legitimate business interests.
- Legal Obligations: We may reveal your information if there is a legal requirement to do so to comply with applicable laws, governmental requests, court orders, or legal procedures. This could encompass responding to court orders, and subpoenas, and fulfilling national security or law enforcement requisites.
- Vital Interests: We may share your information when it is necessary to investigate, prevent, or take action against potential policy violations, suspected fraudulent activities, potential threats to personal safety, illegal activities, or when your information serves as evidence in litigation in which we are involved.
To offer a more detailed perspective, we might need to process your data or share your personal information in the following circumstances:
- Business Transfers: Your information may be shared or transferred during discussions of any merger, sale of company assets, financing, or acquisition of our business by another company. Upon your consent, your information may be shared with third parties for their business purposes. This comprehensive approach to data processing and sharing is guided by these legal bases, ensuring that we uphold transparency and comply with relevant legal requirements.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?We employ cookies and comparable tracking technologies for the purpose of gathering and retaining your information. These technologies, which include cookies, web beacons, and pixels, enable us to access or store information.
5. HOW LONG DO WE KEEP YOUR INFORMATION?We will retain your personal information only for the duration necessary to fulfill the purposes stated in this privacy notice, except when a longer retention period is mandated or allowed by law (such as for tax, accounting, or other legal requirements). None of the purposes outlined in this notice will necessitate the retention of your personal information for a period exceeding the duration of your user account with us.
Once we no longer have a legitimate business requirement to process your personal information, we will proceed to either delete or anonymize the data. In instances where deletion or anonymization is not immediately feasible, such as in the case of personal information stored in backup archives, we will securely store your personal information and separate it from any further processing until deletion becomes feasible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?We have put in place suitable technical and organizational measures to ensure the security of any personal information we handle. Nonetheless, despite our stringent safeguards and diligent efforts to fortify your information, it's important to recognize that no electronic transmission over the Internet or technology for information storage can be absolutely guaranteed as 100% secure. Therefore, we cannot provide a guarantee or assurance that unauthorized third parties, hackers, or cybercriminals won't manage to breach our security measures, gaining improper access to, collecting, stealing, or altering your information.
While we are fully committed to safeguarding your personal information to the best of our ability, the transmission of personal data to and from our website carries inherent risks and is undertaken at your own risk. It's advisable to access the Website only within a secure environment to enhance your protection.
7. WHAT ARE YOUR PRIVACY RIGHTS?Your rights:To maintain control of your personal data, you may exercise certain rights regarding your information. In particular, you have the right to:
- Object to the processing of your information. If we process your information in our legitimate interests, e.g., for our marketing purposes, you can object against it. We will consider your request and if there are no compelling interests to refuse it, stop the processing for such purposes;
- Access your information. You have the right to know if we process your information; obtain disclosure regarding certain aspects of the processing; obtain a copy of the information undergoing processing.
- Verify your information and seek its rectification. If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;
- Restrict the processing of your information. When you contest the accuracy of your information, believe we process it unlawfully or want to object against the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will not process the information for any purpose other than storing it until the circumstances of restriction cease to exist;
- Ask us to delete/destroy/otherwise remove your information. If we are not obliged to keep the data for legal compliance, we will remove your information upon your request; and
- Ask us to transfer your information to another organisation if we process the information based on your consent or on the necessity to perform the contract.
- Filing a complaint with authorities. You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy
8. DO WE MAKE UPDATES TO THIS NOTICE?We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date and the updated version will be effective if you continue to use Services or our Website. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
9. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?If you have any questions or concerns about our privacy practices or this privacy notice, please contact us at
[email protected]